Shipping Policy
For urgent orders requiring expedited delivery, please contact our customer service team at hello@beyourally.com before placing your order.
Shipping Destinations and Rates:
We currently ship globally. Available delivery options and charges are displayed at checkout.
| Destination | Standard Fee | Standard Delivery | Express Fee | Express Delivery | Free Shipping |
|---|---|---|---|---|---|
| Hong Kong, Mainland China & Macau | HK$30 | 3–4 days | HK$30 | 1–3 business days | Above HK$500 |
| Singapore, Malaysia & Taiwan | HK$30 | 4–10 business days | HK$60 | 2–7 business days | Above HK$800 |
| Japan, Thailand, South Korea, Vietnam & Philippines | HK$60 | 4–10 business days | HK$120 | 1–3 business days | Above HK$1,500 |
| USA & Canada | HK$150 | 4–10 business days | HK$250 | 1–3 business days | Above HK$1,500 |
| UK, France, Germany, Spain, Australia, New Zealand & Indonesia | HK$150 | 4–10 business days | HK$250 | 1–3 business days | — |
Order Processing:
Orders are normally dispatched within 1-2 business days of payment confirmation. Processing time is additional to the delivery estimates above.
Business days exclude Saturdays, Sundays and Hong Kong public holidays. Processing may take longer during sales or busy periods. Any separate dispatch arrangements for pre-order items will be stated on the product page.
Tracking Your Order:
Once your order has been dispatched, we will email you a shipping confirmation with tracking details where available. Please allow time for the courier to update the tracking information.
Delivery Delays:
Delivery time frames are estimates. Public holidays, customs checks, severe weather and courier disruptions may affect delivery.
If we become aware of a significant delay, we will contact you with an update. If your order has not arrived within the estimated timeframe, email hello@beyourally.com with your order number.
Delivery Details and Missed Deliveries:
Please check that your delivery address and contact details are complete and accurate before placing your order. If you notice an error, contact us immediately. Address changes may not be possible once your order has been dispatched.
If you miss a delivery, follow the courier’s instructions to arrange collection or redelivery. Additional charges may apply if a parcel is returned because of an incorrect address supplied by you or failure to collect it. We will confirm any redelivery charges before proceeding.
International Duties and Taxes:
International orders may incur import duties, taxes or customs-clearance fees. Unless included in your checkout total, these charges are payable by you to the relevant customs authority or courier.
Please refer to the Taxes and Duties section of our Terms and Conditions for full details.
Missing or Damaged Parcels:
If your parcel is missing or arrives damaged, contact hello@beyourally.com with your order number and photographs where relevant. We will investigate with the courier and arrange an appropriate resolution.
