RETURNS & REFUNDS

If something feels off, you can request a return or exchange within 14 calendar days of receiving your order by emailing hello@beyourally.com with your order number and the items you wish to return.

The item being returned must be:

• Unworn, unwashed, unaltered and undamaged.
• Returned with all original tags attached and original product packaging.
• Free from makeup, deodorant, perfume, stains and other signs of wear.

Please try on bodysuits over your own underwear. Bodysuits are eligible for return if they meet these conditions.

We will provide instructions on where and how to return your items. Please wait for approval before sending them and dispatch your return within 7 days of approval.

Return Shipping :

Customers cover shipping costs for change-of-mind returns and exchanges. Original delivery charges are non-refundable, except where required by law.

Please use tracked shipping and retain your proof of postage. Include your order number so we can identify your return.

Damaged or Incorrect Items : 

If your item arrives faulty, damaged or incorrect, email hello@beyourally.com as soon as possible with your order number, details of the issue and photographs where available.

We will review the issue and arrange an appropriate replacement or refund, including reasonable return shipping costs where required. The change-of-mind return conditions above do not restrict claims for faulty or incorrectly supplied items.

Exceptions / Non-Returnable Items : 

Sale items and purchases made using discount codes are eligible for exchange or store credit only, unless otherwise stated with the offer.

Items clearly marked as final sale before purchase cannot be returned or exchanged for a change of mind.

These exclusions do not apply to faulty, incorrectly supplied or misdescribed items.

Exchanges : 

Exchanges are subject to availability and inspection of your returned items. Please include your preferred item, size and colour in your request.

We will confirm any price difference and replacement delivery charge before proceeding. If your preferred item is unavailable, we will explain the refund or store-credit options available.

Refunds : 

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method for the amount paid for the returned items, after discounts.

Please allow 7–14 business days from receipt for us to process your return. Your bank or payment provider may take additional time to credit the funds.

Where applicable, store credit will be valid for 6 months from the date of issue.